*Remote Assistance is currently unavailable. Development is in progress.
**Reinstalling Windows uses your license key that should be attached to your computer. In the case the license key is unavaiable; due to the sticker being worn, destroyed, or missing; the license key will need to be obtained from Microsoft or a new license of Windows will need to be purchased before reinstalling Windows.
***Diagnostics are free only when service is performed on the computer in the same service order. If service is not performed on the computer, Diagnostics will be billed at the hourly rate.